Refund policy

30-Day Easy Returns

At www.kimbele.com, we want you to love your purchase. If, for any reason, you're not satisfied, we offer an easy return process.

Return Policy Overview

  • Return Window: You have 30 days from the day you received your order to initiate the return.

  • Condition: Items must be unused, in their original condition, and returned with the original packaging.

  • Easy Returns: Returning items to us is easy and our client support team will assist you.

  • Territorial scope: This Return and refund policy applies to purchases in the United States.


Damages and issues
Please inspect your order upon reception and contact us in 48h if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return Costs

  • For Defective Products:
    No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.

  • For Customer Remorse (Change of Mind):
    The actual cost of return delivery will be charged to you, the customer. This applies when you purchase the wrong product, the item does not fit, or you no longer want the item. You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable.

  • Restocking Fee: We do not charge any restocking fees.

How to Return an Item

  • Contact Us: Email our team at info@kimbele.com with your order number and reason for the return.

  • Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.

  • Return Address: Please note that returned items must not be sent to our US warehouse. All approved returns must be shipped to our designated returns warehouse in Asia, as specified in your return authorization email. Returns sent to any address other than the approved return address may not be processed and could result in delays or loss of the return shipment.

  • Ship the Return: Follow the return instructions provided in your return authorization email and drop the package off at the designated carrier.


Refund Method

All approved refunds will be issued to the original payment method used for the purchase. We are unable to issue refunds to a different payment method.

Refund Process

  • Inspection: Once we receive your return, we'll inspect the item to ensure it meets our return criteria.

  • Refund: After inspection, your refund will be processed in 7 business days. It usually takes another 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges
Want to swap for a different size, color, or product? No problem! Reach out to us, and we'll help you exchange your item quickly and easily.

Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.


For More Information:

Questions?

Visit our Frequently Asked Questions page or contact our customer services at info@kimbele.com.

    Store Name: Kimbele
    Company Name: Tebra LLC
    Address:     3901 Raspberry Rd, Anchorage, AK, 99502, USA
    Email:     info@kimbele.com
    Phone:     +1 (737) 358-4622
    Customer Service Hours:     Monday to Friday, 9:00 AM to 5:00 PM (GMT-05:00) Eastern Standard Time

    We will respond your email within 24 hrs (Mon-Fri) - weekend messages answered Monday.