Frequently Asked Questions (FAQ)
1. Where do you ship?
We currently ship exclusively within the United States.
2. How much does shipping cost?
We offer free standard shipping on all orders. No shipping fees will be added at checkout.
3. How long does delivery take?
Orders are typically processed within 1-4 business days. Delivery usually takes 6-12 business days depending on your location.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.
5. What payment methods do you accept?
We accept Visa, Mastercard, Mastercard Maestro, American Express, Discover, JCB, Diners Club, UnionPay, Apple Pay, Google Pay, PayPal, and Shop Pay.
6. In what currency are prices displayed?
All prices displayed on our website are listed in United States Dollars (USD).
7. In what currency will I be charged?
All payments are processed in United States Dollars (USD).
8. Will I have to pay customs duties or import fees?
No. All orders are shipped on a Delivered Duty Paid (DDP) basis. No additional import duties, customs fees, or taxes will be collected upon delivery.
9. Can I cancel my order?
Yes. Orders may be cancelled before they have been processed or dispatched. Please contact us as soon as possible at info@kimbele.com.
10. What is your return policy?
You have 30 days from the day you received your order to initiate the return. Items must be unused, in their original condition, and returned with the original packaging. Read more about return and refund policy here.
11. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
12. How do I start a return?
Please contact our customer support team with your order number and reason for the return. We will provide return instructions.
13. How long does it take to receive a refund?
After inspection, your refund will be processed in 7 business days. It usually takes another 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
14. What if I receive the wrong or damaged item?
Please inspect your order upon reception and contact us in 48h if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
15. How do I choose the right size?
Please refer to the sizing information provided on the product page before placing your order. Depending on the item, sizing may be shown as standard sizes (XS–XL), US sizes, or in a detailed size chart.
Please note that measurements may vary by approximately 0.8-1.2 inches (2-3 cm) due to manual measurement. Additionally, the size indicated on the garment's label may differ from the size you ordered. This is because manufacturers may use different labeling systems, but the item you receive will correspond to the size selected at checkout.
For reference, 1 inch = 2.54 cm.
16. What if I am between sizes?
If you are between sizes, we generally recommend choosing the larger size for a more comfortable fit unless the product description states otherwise.
17. Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways that help protect your personal and financial information.
18. Do I need to create an account to place an order?
No. You may place an order as a guest without creating an account.
19. How can I contact customer support?
Store Name: Kimbele
Company Name: Tebra LLC
Address: 3901 Raspberry Rd, Anchorage, AK, 99502, USA
Email: info@kimbele.com
Phone: +1 (737) 358-4622
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT-05:00) Eastern Standard Time
We will respond your email within 24 hrs (Mon-Fri) - weekend messages answered Monday.